FAQ

Payments

Is your website secure? Are my credit card details safe?

Do you accept International credit cards?

Shipping

How long will it take for my order to arrive?

Is shipping really free?

Orders

Where is my order?

How do I cancel my order?

How do I initiate a return if I want a refund on my order?

Can I return a product after 21 days of purchase?

I’ve shipped my order back to BitLoop, when will I get my refund?

Technical Help

I have a question on how to use my new BitLoop device, how can I get help?

I lost my product manual, is it possible to download a soft copy?

Warranty

How long is my purchase covered by BitLoop’s warranty program?

What is not covered under the standard warranty?

Promotions

Do you offer promotions and discounts?